Transportation Authority & Operational Role

Road Runner Vehicle Transports LLC provides transportation logistics management and vehicle relocation coordination services nationwide. The Company operates under the federally authorized authority of R&R Global Logistics(MC #1151143-B).

The Company functions as a transportation specialist overseeing carrier qualification, regulatory compliance verification, dispatch coordination, shipment monitoring, and customer communication throughout the transportation process.

All physical transportation services are performed by independent, licensed, and insured motor carriers operating under appropriate FMCSA authority.

1. Role of the Company

Road Runner Vehicle Transports LLC manages the end-to-end logistics process associated with vehicle relocation. The Company facilitates carrier assignment, oversees shipment coordination, and provides operational oversight to support efficient and compliant transportation execution.

The Company does not own transport equipment and does not physically transport vehicles.

2. Quoted Rates

Quotes are based on:

• Vehicle size, operability, and condition

• Accurate pickup and delivery locations

• Target shipment time frame

• Current market supply and carrier availability

Quoted prices may be adjusted if inaccurate information is provided or if market conditions materially change prior to carrier assignment.

3. Fees & Payment Terms

Deposit:
A service fee is charged once order is placed.

Balance:
The remaining transport balance is paid directly to the assigned motor carrier at delivery unless otherwise agreed in writing.

Credit Card Processing Fee:
All credit card transactions are subject to a 3.95% non-refundable processing fee. This fee covers third-party merchant processing costs and is earned upon transaction authorization. Processing fees are not refundable under any circumstance, including cancellations, refunds, disputes, or chargebacks.

Non-Payment:
In the event of non-payment, the Customer agrees to pay all collection costs, attorney fees, court expenses, and related recovery costs incurred by the Company.

Improper chargebacks initiated without first following the dispute resolution process may constitute breach of contract.

4. Pickup & Delivery Timeframes

Pickup and delivery dates are estimated windows and are not guaranteed. Delays may occur due to:

• Weather conditions

• Mechanical issues

• Traffic, road closures, or regulatory restrictions

• Carrier scheduling adjustments

The Company will make reasonable efforts to communicate status updates in a timely manner.

5. Vehicle Condition & Inspection

The Customer (or designated representative) must:

• Be present at pickup and delivery

• Complete and sign the Bill of Lading (BOL) at both pickup and delivery

• Ensure the vehicle is clean for inspection

• Remove personal items unless pre-approved

Failure to properly note damage on the BOL at delivery may limit the ability to file a damage claim.

6. Insurance & Claims

All assigned carriers are required to maintain active cargo insurance coverage.

In the event of damage:

• Damage must be documented on the BOL at delivery

• Claims must be filed directly with the carrier’s insurance provider

Road Runner Vehicle Transports LLC will assist with claim documentation but is not the insurer and is not financially responsible for cargo loss or damage.

7. Cancellations & Refund Policy

• Full refund is available if the order is canceled prior to carrier assignment and before the scheduled shipping day.

• If canceled on the scheduled shipping day after a carrier has been assigned, a $200 administrative fee applies.

• All cancellations must be submitted in writing via email or text confirmation.

Credit card processing fees are non-refundable.

8. Inoperable, Oversized, or Modified Vehicles

Additional charges may apply for:

• Non-operational vehicles

• Lifted, lowered, oversized, or modified vehicles

• Vehicles with mechanical issues affecting loading

Failure to disclose material vehicle condition may result in re-pricing or cancellation.

9. Customer Responsibilities

The Customer agrees to:

• Provide accurate vehicle and contact information

• Ensure pickup and delivery accessibility

• Maintain availability during scheduled transport windows

• Promptly notify the Company of any changes

Failure to meet these obligations may result in delays or rescheduling fees.

10. Dispute Resolution & Governing Law

The parties agree to attempt good-faith resolution of any dispute prior to initiating legal proceedings.

Any claim, dispute, or controversy arising out of or relating to these Terms & Conditions shall be governed by the laws of the State of Florida.

Venue for any legal action shall be exclusively in the State of Florida.

11. Limitation of Liability

To the fullest extent permitted by law, Road Runner Vehicle Transports LLC shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of use, rental expenses, storage fees, or delay-related damages.

Under no circumstances shall the Company’s liability exceed the amount of the service fee paid to the Company for the shipment.

12. Force Majeure

The Company shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to:

• Weather

• Natural disasters

• Government actions

• Road closures

• Mechanical failure

• Traffic delays

• Acts of God

Such events shall not constitute breach of this Agreement.

13. Mandatory Arbitration

Any dispute that cannot be resolved through negotiation shall be resolved exclusively through binding arbitration in the State of Florida.

The parties waive the right to a jury trial and agree arbitration shall be the sole remedy.

14. Chargeback & Payment Disputes

By authorizing payment, the Customer agrees not to initiate a chargeback without first providing written notice and allowing the Company 10 business days to resolve the issue.

Improper chargebacks may constitute breach of contract. The Customer agrees to reimburse the Company for chargeback fees, administrative costs, collection expenses, and legal fees.

15. Electronic Acceptance

Electronic signatures, digital confirmations, text approvals, and online submissions shall constitute legally binding acceptance of these Terms and Conditions.