You can schedule a pickup by contacting us through our website, phone, or email. Our team will guide you through the process and gather all necessary information.

Yes, there are restrictions on transporting hazardous materials, personal belongings, and inoperable vehicles. Please consult us for a full list of restrictions before scheduling transport.

On the day of pickup, our driver will arrive at your location to inspect the vehicle, document its condition, and load it for transport. You'll receive an estimated delivery time and contact information for updates.

We offer several payment options, including credit card, bank transfer, and cash. Payment details will be discussed during the scheduling process.

Yes. Road Runner Vehicle Transports operates under active federal brokerage authority (MC #1151143-B, USDOT #3494344) issued by the FMCSA, and maintains the federally required $75,000 surety bond. You can verify our authority directly at safer.fmcsa.dot.gov—search MC #1151143.

Road Runner Vehicle Transports is a licensed auto transport broker, not a carrier. We coordinate your shipment and match you with a vetted, FMCSA-authorized motor carrier from our network. All physical transport is performed by independent carriers who are licensed, bonded, and insured for cargo. We manage the entire process from start to finish.

Every carrier in our network is required to maintain active cargo insurance. In the rare event of damage, document it on the Bill of Lading at delivery and file a claim directly with the carrier's insurance provider. Our team will assist you throughout the claims process to make it as straightforward as possible.

Yes. If you cancel before a carrier has been assigned, you receive a full refund with no cancellation fee. If a carrier has already been assigned on the scheduled pickup day, a $200 administrative fee applies. All cancellations must be submitted in writing via email or text. Credit card processing fees (3.95%) are non-refundable in all cases.

Before any carrier is approved for a shipment, we verify their MC/DOT number with the FMCSA SAFER system, confirm active operating authority, check cargo insurance certificates, and review their safety rating and compliance history. Only carriers who meet our standards are assigned to customer vehicles — no exceptions.